Return & Refund Policy

At balajiherbals.com, customer satisfaction is our priority. We take great care in delivering high-quality herbal products. Please read our Return & Refund Policy carefully.

1. Eligibility for Returns

Due to the nature of herbal and wellness products, returns are accepted only under the following conditions:

• The product received is damaged, defective, or leaking

• The wrong product was delivered

• The product is expired at the time of delivery

2. Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return or refund:

• Opened or used products

• Products damaged due to improper handling by the customer

• Products purchased during clearance or special discount sales

• Perishable or consumable items once opened

3. Return Request Process

• Customers must raise a return request within 48 hours of delivery.

• Clear images or videos of the damaged/incorrect product and packaging must be provided.

• Requests without proper proof may be rejected.

4. Inspection & Approval

• All return requests are subject to verification by our quality team.

• Once approved, we will initiate a replacement or refund as applicable.

5. Refund Process

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method.

• Shipping charges (if any) are non-refundable unless the error is from our side.

6. Replacement Policy

• Replacement will be shipped at no additional cost if the issue is confirmed.

• If a replacement is unavailable, a refund will be provided.

7. Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once shipped, cancellation requests will not be accepted.

8. Contact Us

For return or refund assistance, please contact us at:
? support@balajiherbals.com
? https://balajiherbals.com

9. Policy Changes

balajiherbals.com reserves the right to modify this policy at any time without prior notice.