Customer Support Policy

At balajiherbals.com, we are committed to providing reliable and timely customer support to ensure a smooth shopping experience.

1. Support Availability

Our customer support team is available to assist you with:

• Order-related queries

• Shipping and delivery concerns

• Returns and refunds

• Product information and usage guidance

• Technical issues related to the website

Support Hours:
? Monday to Saturday: 10:00 AM – 6:00 PM (IST)
(Sundays and public holidays excluded)

2. Support Channels

Customers can reach us through the following channels:

• ? Email: support@balajiherbals.com

• ? Website: https://balajiherbals.com (Contact Form)

We aim to respond to all queries within 24–48 business hours.

3. Order & Payment Support

• Customers must provide correct order details while contacting support.

• Payment-related issues may require additional verification for security reasons.

• Refund queries will be handled as per our Return & Refund Policy.

4. Product Guidance Disclaimer

• Our support team can provide general information about herbal products.

• We do not offer medical advice or diagnosis.

• Customers are advised to consult a qualified healthcare professional before using any herbal product, especially if pregnant or under medication.

5. Misuse of Support Services

• Abusive, fraudulent, or misleading communication may lead to restricted support access.

• Repeated false claims may result in account suspension.

6. Resolution Policy

• We strive to resolve all genuine issues in a fair and timely manner.

• Complex cases may require additional time for investigation.

7. Policy Updates

balajiherbals.com reserves the right to update or modify this Support Policy at any time without prior notice.